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It sounds like that AT&T manager was straight out of Lake Wogebon "where all the kids are above average." Of course, there are always people below average. The trick is deciding whether they're enough below average to cost effectively replace. Welch didn't really get into the costs of hiring after firing in his book.

Yes she was straight out of Lake Wogebon and that was the first of many run-ins with her over the years. She tried to get back at me, but always was off-base.

I do agree with you on the cost estimate and wish he got into it more. Eventually AT&T started laying off good people until all you had left was people waiting around for a good payout.

Thanks for your comment,

Eric

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