Yes, the bad service continues but obviously based on AT&T's last earnings call which featured a 74% increase in profit they obviously don't care. You know why they don't care? Simple, they are in acquisition mode and buying up all of the competition. According to this article in the Wall Street Journal, voice revenue was way up and data almost doubled in revenue; heck even directory assistance revenue stayed flat. You know why you can keep revenues like DA flat? It is because there is no competition.
Sure, the FCC and the Justice Department are betting that eventually there will be this all out battle for your TV set, wireless, and phone but that's a long way off. For example, according to the article, AT&T has about 3,000 subscribers for its high-end TV/internet service - wahoo. In the meantime, they get monopoly style pricing as they squeeze everything out of their wireline business including decent service.
Back in the good old days when a customer like me called into complain about why they were still receiving a bill, that was a sign to try to win me back with promises of good service and an offer or two. Nope, not anymore.
When I called in, the rep "tried to explain to me" why I'm getting an error message (see this link) when I call. When I tell him AT&T already admitted their mistake, he put me on hold for a second. Then the uncustomer service rep goes through his "save pitch"...
Bad Offer #1: "How would you like dial-up service?" My answer: You still actually sell that piece of garbage?
Bad Offer #2: "Well how would you like AT&T Call Advantage?" My answer: You treat me like crap for wireline, why would I think the service or product would be better for VOIP?
Bad and Final Offer #3: "How about $3 off your local toll calls?"
That's it. That's their script for a long time AT&T customer. Of course, I used to also have AT&T WorldNet for dial-up and AT&T Wireless Service. Heck, I launched the bundling of wireless and wireline services while I was with the old and better AT&T.
The amount of wireless, mobile web, internet, TiVo, and wireline usage I have would make Bill Gates salivate, but all I'm worth to the New, New, New, Trust Us It Is New AT&T is $3 off my monthly toll.
This is the first and only customer service call I've made to AT&T for as long as I can remember. I paid all of my bills via credit card and used e-customer care from the day it was launched via AT&T One Rate Online. In fact, the very last pricing plan I built for AT&T is still being promoted. The plan AT&T 5 cent eWeekends is available and obviously must be popular. I remember fighting to get that offer through the Pricing Department.
Hopefully, that's my last call into AT&T forever. I'm obviously not worth anything to them over the long term because I'll never be in their footprint unless the government lets them buy up all phone lines in the US. Think of the net neutrality problems when that day arrives.