(UPDATE FROM WALL STREET JOURNAL 6-17. Notice again how it is AT&T's website that had the problem. No mention of the problems with Apple's website)
In this morning's Wall Street Journal I saw this article which in my opinion unfairly targeted AT&T. Yes I wrote unfairly targeted AT&T. Does AT&T's network have trouble? Yes. Did they have a breach in security? Yes. Did I have the most trouble with them while trying to order a new iPhone? No.
Apple's site was the dog not AT&T's. I was able to upgrade my account and put the phone in Apple's shopping cart. Unfortunately Apple took hours to process and it was only due to my persistence did my order go through. It reminded me of trying to order tickets to a Springsteen concert via TicketMaster (BTW - it never works). I kept getting site errors, crashes, unable to process messages, etc. All on Apple's site.
And that's what's so interesting about AT&T's problem. Even when it is Apple's fault AT&T gets the blame. AT&T can't win this PR battle because Apple is still cool and AT&T is still old and monolithic. Plus, all iPhone users seems to blame AT&T's network for any problems. However, if you dig a little deeper you'll find some people grumbling about the iPhone causing some of these problems. However, all you read is AT&T's bad and Apple good even if Apple causes the problem. Talk about a PR nightmare for AT&T.