This morning my wife received an email letting us know that an order was being delivered to our house from Newegg.com. She asked me had I ever heard of them? I said no. So we Googled Newegg.com and found out it is an ecommerce website specializing in tech and equipment, so we thought it was odd that we received an email. Mary thought it was a gift because we get a lot of deliveries due to the media we buy.
That was until we got the shipment. It turned out to be a Nokia Lens for a camera but no camera was there. There was a shipping order and no gift note. It also appeared that our credit card could have been charged so Mary called American Express and I called Newegg.com.
Newegg claimed that an order was placed with my wife's credit card with the 4 digit code, our email address, and shipped to our home address. This lens cost over $1100. Of course this was fraud and I was furious. Mary spoke with Amex and they quickly credited our account and put in a fraud investigation, plus canceled that card. That left me with the morons at Newegg.com. So without boring you with the details of call after call, here's where I landed....
- This was fraudulent and placed by some unscrupulous type. They were planning on shipping an item to our house to try to intercept it before we did. The item called for a signature but out here in rural NJ where we know our UPS and FedEx driver only the most sought after items require a signature (iPhone, jewelry, etc)
- This was fraudulent and a thief got our card and info but they were really stupid and used the billing address as the ship to address.
- Newegg.com is soft on security and has serious security problems
Newegg wants me to believe that our card that is rarely used somehow got compromised, the thief then got our address and email, then purchased an $1100 camera lens, and shipped it to our house where the thief was going to intercept it after our UPS driver left it without getting a signature. Wow - that's a mouthful.
Right an $1,100 camera lens? Right they thought that the UPS driver would just leave it and then they'd drive up to a rural home and get the package that supposedly needed a signature before we did.
You know what I got out of the Newegg.com reps? They are in the middle of a security upgrade that might be ready in a few months. You know what I learned in Google? We are not the first ones to have this happen to them.
In fact here's a link to a post titled NewEgg.com is Soft on Credit Card fraud where the same story I experienced is written about. There are over 120 comments with the same kind of scam.
I don't trust Newegg.com. I think their security is minimum at best. I think they have no credit card fraud protection and in fact based on the blog post above there is definitely something wrong at Newegg.com
I don't believe their story. It seems way too far fetched. A thief goes to all of that effort to order an $1,100 camera lens in the hopes they'd get it before we picked it up? I think there is something wrong with Newegg.com. I think Newegg.com's systems are suspect at best. I don't believe Newegg.com has great security (their reps confirmed this with forthcoming security upgrade). I don't trust Newegg.com at all. Who knows what kinds of people work there.
I wouldn't use them. I wouldn't trust their site. I would never enter a single piece of personal data and certainly wouldn't use a credit card.
Do I think Newegg.com is running a scam? I don't know but I don't want to use their site and I wouldn't trust them with a single byte of personal information. Newegg.com is not worthy of a site visit and is worthy of being federally investigated. We are not the first ones to have this happen to them and I bet with their lousy security we won't be the last.
UPDATE: I'M SHUTTING DOWN COMMENTS. THIS POST WAS MADE ALMOST TWO YEARS BACK. THINGS HAVE CHANGED. I HAVENT HAD ANY RUN INS WITH NEWEGG.COM. I DONT ALLOW ANY CARDS TO HAVE A CHARGE FROM THEM. I'D SUGGEST YOU DO THE SAME.