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I have had a similar experience with Verizon Wireless every time I go into the store, or speak with them on the phone. They always check my usage and let me know if another plan better fits my current needs, seems my phone usage changes pretty regularly.

They certianly get how to do Customer Service, which is something the old AT&T Wireless never understood.

Jeff, I'm glad you posted to show that it wasn't just my account. I'd expect more bad service from the new, new, new AT&T.

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